Cate Thomas | Horse Photographer – Terms & Conditions
Booking Fee – Portraits
The Booking Fee must be paid in full at the time of booking your photo shoot. Artwork & Digitals are sold separately.
Booking Deposit – Stud & Sales and Brand Story
A 50% deposit is required at the time of booking. The remaining balance is due on the day after your photo shoot. Digital Files cannot be released to the client until all payments due are paid in full.
Cancellation
Photo Shoots may be cancelled for any reason with more than 14 days notice and the Booking Fee will be refunded.
In the case of cancellation within 14 days or failure to attend a Photo Shoot, all Booking Fees and Deposits will be forfeited.
In the event Cate Thomas Horse Photographer cancels and an alternative date/time cannot be agreed upon, the Booking Fee or Deposit will be refunded in full.
Rescheduling
Cate Thomas Horse Photographer will endeavour to accommodate all reasonable requests to reschedule the time/date of a Photo Shoot and transfer Booking Fees and/or Deposits.
Photo Shoots can be rescheduled one (1) time at no cost. Additional reschedules are charged at $90 per date change. To reschedule, notification must be given to Cate Thomas Horse Photographer later than 72 hours prior to the Photo Shoot.
Rescheduling due to weather will not incur charges.
“No Show”
Client’s will be considered a “no show” if fifteen (15) minutes late to a Photography Session. The Session will be cancelled and Booking Fees/Deposits will be forfeited.
Gift Cards
Cate Thomas Horse Photographer Gift Cards expire 12 months after the date of purchase. They can be used for all types of Photography Experiences and/or artwork orders.
Special Promotions
Cate Thomas Horse Photographer reserves the right to cancel any prize giveaway, gift cards or business-gifted cards (from third party businesses/fundraisers) at any time, for any reason. If at any time prior to the photo shoot booking the studio feels that we are not a good fit for the client or are unable to meet the client requests or expectations, the studio reserves the right to cancel the session, and is not obliged to honour the gift card for any reason. Any monies paid will be refunded.
The Cate Thomas Horse Photographer Cancellation and Rescheduling Policy (as above) applies.
Pricing
Although steps are taken to ensure fairness, Cate Thomas Horse Photographer reserves the right to update the Pricing and Product offering without notice.
Payment for Artwork
Payment for Artwork is due at the conclusion of the Complimentary Artwork Consultation OR through the client Online Gallery. No photographic products or artwork will be ordered, or digital files released, until all payments due have been paid in full. Unpaid accounts will incur late payment fees and collection costs.
Laybys
All in-house Laybys and payment plans are subject to accepting and signing a contract. A 10% deposit is required to be paid at the time of application.
Privacy and Personal Information
Cate Thomas Horse Photographer abides by the Privacy Act 1993 and acts to take all practical steps to achieve privacy protection. All electronic data (including photography) held by Cate Thomas Horse Photographer is encrypted, password protected and accessed by authorised persons only.
Cate Thomas Horse Photographer may collect personal information from you, including;
- Your name
- Your contact information
- Information about you that will help us provide your photographic service
- Details of your photographic services required
- Communication between you and Cate Thomas Horse Photographer
- Billing and/or purchase information
Personal information is collected in order to;
- Provide photographic services
- Deliver photographic products
- Advertise & promote Cate Thomas Horse Photographer
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us.
Privacy Policy
This is the privacy notice of Cate Thomas Horse Photographer Limited. In this document, ““we”, “our”, or “us” refers to Cate Thomas Horse Photographer Limited.
Our registered office is at 36 Williams Road, RD4, Palmerston North 4474, North New Zealand.
This is a notice to inform you of our policy about all information that we record about you. It covers both information that could and could not identify you and information.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with New Zealand law [and with the laws of all jurisdictions of which we are aware]. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:
1. BUSINESS AND PERSONAL INFORMATION
This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
This information is used:
1.1. to provide you with the services which you request;
1.2. for verifying your identity for security purposes;
1.3. for marketing our services and products;
1.4. information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
We keep information, which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
2. MARKET PLACE INFORMATION
When we obtain information from you specifically to enable you to buy a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.
3. YOUR DOMAIN NAME AND E-MAIL ADDRESS
This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
3.1. to correspond with you or deal with you as you expect;
3.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
3.3. to send you news about the services to which you have signed up;
3.4. to tell you about other of our services or services of sister web sites.
4. INFORMATION YOU POST ON OUR WEBSITE
Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
5. WEBSITE USAGE INFORMATION
We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. [We do not presently associate such information with an identifiable person.]
6. FINANCIAL INFORMATION RELATING TO YOUR CREDIT CARDS
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of PayPal or some other reputable payment service provider. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.
7. NOTE ON PADLOCK SYMBOLS AND OTHER TRUST MARKS
Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a useful service. We do not handle information about your credit card so do not subscribe to any such service.
8. CREDIT REFERENCE
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
9. THIRD PARTY ADVERTISING
Third parties may advertise on our web site. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
10. THIRD PARTY CONTENT
Our web site is a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel, it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think, your complaint is vexatious or without any basis, we shall not correspond with you about it. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
Content you provide to us with a view to be used by third party
If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, neither we nor you have no control whatever as to how it is used.
11. COOKIES
Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:
6.1. to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you;
6.2. to allow essential parts of our web site to operate for you;
6.3. to operate our content management system;
6.4. to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser;
6.5. to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser;
6.6. to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited;
6.7. to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser;
6.8. to record your activity during a web cast. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for [three] months, when it will be deleted automatically;
6.9. to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for [90] days;
6.10. to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.
12. CALLING OUR HELP LINE
When you call our help line, we collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line.
13. SENDING A MESSAGE TO OUR SUPPORT SYSTEM
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.
14. COMPLAINING
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
15. RE-MARKETING
We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products / services when you visit some other website.
16. AFFILIATE INFORMATION
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
17. USE OF SITE BY CHILDREN
We do not market to children, nor do we sell products or services for purchase by children. We do sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our site only with consent from a parent or guardian.
18. DISCLOSURE TO GOVERNMENT AND THEIR AGENCIES
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
19. COMPLIANCE WITH THE LAW
This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
20. REVIEW OR UPDATE PERSONALLY IDENTIFIABLE INFORMATION
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
21. REMOVAL OF YOUR INFORMATION
If you wish us to remove personally identifiable information from our web site, you may contact us at cate@avedonnz.com To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
22. DATA MAY BE “PROCESSED” OUTSIDE NEW ZEALAND
Our web sites are hosted in United States of America. We also use outsourced services in countries outside New Zealand from time to time in other aspects of our business. [Specifically, our technical centre is based in [New York, New York]. Accordingly data obtained within New Zealand may be “processed” outside Australia and data obtained in any other country may be processed within or outside that country.
23. COMPLAINTS PROCEDURE
1.1. If you have a complaint about how we are collected or handled your personal information, please contact us. We will endeavour in the first instance to deal with your complaint and take action to resolve the matter.
1.2. If your complaint cannot be resolved at the first instance, we will ask you to lodge a formal complaint in writing, explaining the circumstances of the matter that you are complaining about, how you believe your privacy has been interfered with and how you believe your complaint should be resolved.
1.3. We will acknowledge receipt of your formal complaint and indicate the timeframe that you can expect a response. We will endeavour to resolve the complaint as quickly as possible, but if the matter is complex and our investigation may take longer, we will let you know when we expect to provide our response.
How you can contact us
Emailing cate@catethomas.co.nz
24. CHANGE IN PRIVACY POLICY
As we plan to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy.
If you have any question regarding the privacy policy, please contact us through the contact page.
Website Terms & Conditions
This website with URL address www.catethomas.co.nz is owned and operated by Cate Thomas Horse Photographer Limited. Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cate Thomas Horse Photographer Limited relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.
The term ‘Cate Thomas Horse Photographer Limited’ or ‘us’ or ‘our’ or ‘we’ refers to Cate Thomas Horse Photographer Limited, the owner of the website. The term ‘you’ or ‘your’ refers to the website user.
Your use of this website is subject to the following terms and conditions:
The content of this website is for your general information and use only. It is subject to change without prior notice.
This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: Email address, name, phone number.
Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
Your use of this website and any dispute arising out of your use of it is subject to the laws of New Zealand.
You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
